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Boots Starke Goacher, Crawley

Telephone -  01293 539789

Out of hours emergency number - 07939 056657

Boots Starke Goacher - Solicitors

308 The Pinnacle, Station Way, Crawley, RH10 1JH

Telephone 01293 539789

Out of hours emergency number 07939 056657

This firm is regulated by the Solicitors Regulation Authority No 00363130

Boots Starke Goacher (BSG) Privacy Policy

At Boots Starke Goacher we are committed to safeguarding and preserving the privacy of our clients’ data.

Collecting, storing and using personal information Personal information we may collect

The information we may collect about you and others could include, but is not limited to:

• Personal details e.g. name, D.O.B, address
• Proof of ID e.g. passport/driving license
• In relation to a case
• Case files/notes
• Application forms

We will not collect information about you for any purpose other than to provide you with legal services in connection with your case. BSG will ensure that the personal information we collect is updated to our systems in a timely and accurate manner.

Your rights as a data subject

• At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to erase – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restrict/object processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Requesting a copy of your personal information

As part of our service to you, you have a right to request a copy of the information that we hold about you. If you wish to obtain access to information that we hold on you you should make a request in writing specifying what information you are requesting and providing proof of your identity.

When you contact us, we may ask you to provide us with some information so that we can confirm your identity. If other people (e.g. family members, support workers, solicitors) act on your behalf, we will take steps to make sure that you have agreed for them to do so.

We must respond to your request no later than one month from receipt of your request. For complex or numerous requests the period may be extended for a further two months but if this is the case we would inform you of the extension and the reasons for delay. If we do not take action on your request we must inform you as to why we have taken that decision and you would then have a right to take the matter up with the information commissioner.

You also have a right to ask us to correct data that we hold about you, in certain circumstances ask for data we hold about you to be erased and also where certain conditions apply ask us to restrict the processing that we carry out on your data. In addition where appropriate you have the right to have the data we hold on you transferred to another organisation.

Please send your request to our Data Protection Officer:

Name: Keith Goacher

Address: 15 The Courtyard, East Park, Crawley, RH10 6AG

Email address – bsglaw@bsglegal.co.uk

Phone Number – 01293 539789

How we use your personal information

BSG will process your information to respond to your enquiries, provide you with services and manage your relationship with us.

The information is used to:

• Carry out technical administration
• Enable Customer administration
• Allow the performance of legal services
• Data records held. This is usually personal information, name, address, date of birth and national insurance number.

Retention Period

We will retain your data for a period of 6 years after your case concludes. We will then destroy your data. The reasons for retaining your information beyond the end of your case are as follows:-

1. Case documents may be relevant to an appeal out of time (especially in criminal cases).
2. Case documents or records may be important when carrying out a conflict search.
3. Case documents have to be retained in the event that a complaint is made against a barrister, or a barrister makes a claim against his or her insurers or solicitors. The limitation period for such claims should provide guidance as to the period of retention. In addition, an extended retention period may be required where clients are minors.

Destruction of records

When records are identified for disposal, BSG deletes these records in a secure manner.

How we share your personal information

During the progress of your case it will be necessary where appropriate to share your data with barristers and experts in order to progress your case.

Our legal obligations

Sometimes we may be required to share your data with law enforcement, government agencies or public bodies where we are legally required to do so.

Keeping your information secure

We store personal information both electronically and in paper form. We implement security policies, processes and technical security solutions to protect the personal information we hold.

Employees and third parties who have access to, or are associated with the processing of, your personal information will be required to ensure compliance with the GDPR Regulation and make reasonable efforts to safeguard it.

Contacting us about your personal information

Please keep us informed if any of your information changes.

Finding out about the personal information we hold about you

You can ask us whether we are keeping personal information about you by writing to our Data Protection Officer.

The Data Protection Act 1998 gives you a number of rights in relation to your personal information. You can find out about your rights, and get further guidance.

Boots Starke Goacher - This privacy policy was updated in May 2018